![]() You will also have to cancel the previous owner's payment plan and put in your information. If you've managed to get access to the device, you will be able to find the previous owner's contact information. If you cannot reach the previous owner, you can either reset the Ring doorbell manually and gain access to the device or contact Ring for assistance. However, this might not be very straightforward if you cannot get in touch with the previous owner. The easiest way to obtain ownership of an existing Ring doorbell is to contact the previous owner and notify them to remove the device from their account, including payment information and shared users. If you cannot gain access to the doorbell via the app, that means the device is still linked to its previous owner. However, if the doorbell is not powered on, you will have to remove the device and recharge it.Īfter that, try connecting the doorbell to your Wi-Fi network using the Ring app. It will switch on even if there’s no Wi-Fi connection. You can check this by pressing its primary button. Right off the bat, you need to check whether the Ring doorbell is powered up. Things to Check If a Ring Doorbell Is Pre-Installed If all else fails, reach out to Ring for assistance.Reset the Ring doorbell manually and start anew.Reach out to the previous owner and have them hand over the ownership of that particular doorbell to you.There are several methods by which you can gain access to this Ring doorbell. Sometimes, you might come across a previously used Ring doorbell, someone might have given you one, or you might find one already installed by the previous homeowner. Sources How to Connect to a Previously Installed Ring Doorbell
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